Man with Van Streatham Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Streatham provides removal and related services to private and business customers. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Man with Van Streatham, we, us or our means the removal service provider supplying the services.
1.2 Customer, you or your means the person or organisation requesting or paying for the services.
1.3 Services means any removal, collection, delivery, loading, unloading, packing, unpacking, or related services provided by us.
1.4 Goods means all items, furniture, personal effects, equipment, and any other property that we are required to handle, transport, or store in the course of providing the services.
1.5 Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.
2. Scope of Services
2.1 We provide removal and transport services for domestic and commercial customers, typically within Streatham and surrounding areas and to and from other locations as agreed at the time of booking.
2.2 The specific services to be provided, including the date, time, number of personnel, size of vehicle and any additional tasks, will be set out in the booking confirmation.
2.3 Any services requested that are not expressly stated in the booking confirmation will be treated as additional services and may incur extra charges.
3. Booking Process
3.1 You may request a quotation by providing full and accurate details of the work required, including addresses, access information, approximate volume of goods, special items, and preferred dates.
3.2 Quotations are based on the information provided by you at the time of enquiry. If the actual work differs from the information supplied, we reserve the right to amend the price.
3.3 A booking is only confirmed when we have accepted your request and provided explicit confirmation of the date, time, and agreed price. Verbal or provisional quotations do not constitute a confirmed booking.
3.4 We may require certain information before accepting a booking, including proof of identity, confirmation of property ownership or permission to move the goods, and any relevant access or parking details.
3.5 It is your responsibility to ensure that all details on the booking confirmation are correct. Any errors must be notified to us as soon as possible before the service date.
4. Prices and Payment Terms
4.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as specified in the quotation or booking confirmation.
4.2 Prices are exclusive of any fees or charges imposed by third parties, such as parking charges, congestion charges, tolls, or permits, unless otherwise stated. These costs may be added to your final bill.
4.3 We reserve the right to request a deposit or full pre-payment to secure a booking. Any such requirement will be communicated to you before the booking is confirmed.
4.4 Unless otherwise agreed in writing, payment is due immediately upon completion of the services on the same day. We may refuse to unload goods until full payment has been received.
4.5 Payment must be made using a method accepted by us. We do not accept payment by cheque unless specifically agreed in advance.
4.6 If payment is not made when due, we may charge interest on the overdue amount at a reasonable rate, as well as any reasonable costs incurred in recovering the debt.
5. Cancellations and Amendments
5.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. All cancellations or changes are subject to the provisions of this clause.
5.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded at our discretion, less any reasonable administration costs.
5.3 If you cancel less than 48 hours but more than 24 hours before the scheduled start time, we reserve the right to retain up to 50 percent of the quoted price or deposit, whichever is greater.
5.4 If you cancel within 24 hours of the scheduled start time or fail to be present at the agreed time and place, we may charge up to 100 percent of the quoted price to cover our costs and loss of work.
5.5 If you request a significant amendment to your booking, such as a change of date, address, or scope of work, we will use reasonable efforts to accommodate this, but we do not guarantee availability. Additional charges may apply where the amendment increases our costs or time.
5.6 We may cancel or postpone the services if we are unable to safely or lawfully carry out the work due to circumstances beyond our control, including severe weather, road closures, accidents, vehicle breakdown, serious illness, or other events of force majeure. In such cases, we will endeavour to reschedule the work at a mutually convenient time. Our liability will be limited to the return of any deposits paid for services not yet provided.
6. Your Responsibilities
6.1 You must ensure that suitable access is available at all collection and delivery points, including vehicle access, adequate parking, and safe entry to the property.
6.2 You are responsible for arranging any parking permits or authorisations required. Any parking fines or penalties incurred as a result of insufficient or incorrect parking arrangements may be added to your invoice.
6.3 You must ensure that all goods are properly packed and ready to be moved, unless packing services have been specifically included in the booking.
6.4 You must remove and protect any fittings, fixtures, and delicate surfaces that may be damaged during normal removal activities. This includes disconnecting appliances, removing curtains, and protecting floors where necessary, unless otherwise agreed.
6.5 You must not ask our staff to move or transport any items prohibited under these Terms and Conditions or by law.
7. Goods Not Accepted for Transport
7.1 Unless explicitly agreed in writing, we will not accept responsibility for and may refuse to move any of the following:
(a) Hazardous, flammable, explosive, or illegal items.
(b) Perishable goods, including food and plants, that may deteriorate in transit.
(c) Cash, jewellery, precious metals, securities, or other items of unusual value.
(d) Animals or live creatures.
7.2 If we discover prohibited items among the goods at any time, we may remove, reject, or dispose of them at your cost and without further liability to you.
8. Waste and Disposal Regulations
8.1 We operate in accordance with relevant waste and environmental regulations. We are not a general waste disposal service and will not remove household rubbish, builders waste, or any material classified as controlled or hazardous waste unless specifically agreed and properly arranged.
8.2 Where waste removal or disposal is agreed as part of the services, you confirm that you are the rightful owner of the items and that they are suitable for disposal in the manner arranged.
8.3 You must not present for removal any items that are prohibited by waste regulations or that require special handling or licensing without first informing us. Such items include, but are not limited to, chemicals, asbestos, gas bottles, and medical waste.
8.4 If we incur additional costs or penalties due to your failure to comply with waste regulations, including misdescription of items, those costs may be passed on to you in full.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in providing the services. However, our liability for loss or damage is subject to the limitations set out in this clause.
9.2 We are not liable for any loss or damage arising from:
(a) Inherent defects or flaws in the goods, including wear and tear, age, or pre-existing damage.
(b) Poor packing by you or a third party where we have not provided packing services.
(c) Normal movement, vibration, or atmospheric conditions during transit.
(d) Acts or omissions of third parties not under our direct control.
(e) Your failure to take out adequate insurance cover for your goods.
9.3 Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable market value of the affected items up to a maximum aggregate amount, unless a higher limit has been agreed in writing and additional charges paid.
9.4 We shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, loss of opportunity, or emotional distress.
9.5 You must notify us in writing of any loss or damage as soon as reasonably practicable and in any event within seven days of completion of the services. Failure to do so may affect our ability to investigate and may limit or extinguish any potential claim.
10. Insurance
10.1 You are strongly advised to arrange appropriate insurance to cover your goods during removal and transit, whether through your own insurer or by arrangement with us where available.
10.2 Any insurance provided or arranged by us will be subject to the terms, conditions, and exclusions of the relevant policy. Details will be provided upon request where applicable.
11. Delays and Waiting Time
11.1 While we will use reasonable efforts to adhere to agreed arrival and completion times, these are approximate and may be affected by traffic, weather, and other factors beyond our control.
11.2 We are not liable for any loss or expense you incur due to delays that are outside our reasonable control.
11.3 Where delays occur due to your actions or inactions, including lack of access, incomplete packing, or waiting for keys, we reserve the right to charge for additional waiting time at our standard hourly rate.
12. Access and Property Damage
12.1 It is your responsibility to ensure that adequate access is available for the safe removal and delivery of goods, including suitable stairways, doorways, lifts, and corridors.
12.2 If we are asked to move items that are unusually large or awkward or that require removal of doors, windows, or other fixtures, this will be carried out at your risk unless we agree otherwise in writing.
12.3 We are not responsible for damage to property caused by the movement of goods where the risk arises due to inadequate access or where you have instructed us to proceed despite our advice.
13. Customer Conduct and Health and Safety
13.1 You agree to treat our staff with respect and not to engage in any abusive, threatening, or unsafe behaviour.
13.2 We may refuse to complete or may suspend the services where our staff reasonably believe that their health or safety is at risk, including due to hazardous conditions at the premises.
13.3 Children and pets should be kept away from areas where removal work is taking place for their safety and that of our staff.
14. Complaints
14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have the opportunity to address your concerns.
14.2 We will investigate any complaint promptly and aim to respond within a reasonable time. You agree to cooperate with our investigation and to provide any information reasonably requested.
15. Data Protection and Privacy
15.1 We collect and use personal information necessary to provide the services, process payments, and manage our relationship with you.
15.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where necessary to perform the contract, comply with legal obligations, or with your consent.
16. Variation of Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
16.2 Any changes or additions to the contract must be agreed in writing. Verbal agreements will not be binding unless confirmed in writing.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
By confirming a booking with Man with Van Streatham or by allowing our staff to commence work, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
