Man with Van Streatham Privacy Policy
This Privacy Policy explains how Man with Van Streatham collects, uses, stores and protects personal data relating to its customers and prospective customers in the Streatham area. It also explains the rights you have under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man with Van Streatham services and to all customers and enquirers in the Streatham area.
Data Controller
For the purposes of data protection law, Man with Van Streatham is the controller of the personal data that we process about you in connection with our removal, transport and related services. This means we determine the purposes and means of the processing of your personal data.
Personal Data We Collect
We only collect personal data that is relevant to providing and managing our services. The types of personal data we may collect include:
Identification and contact details, such as your full name, postal address, service pick-up and drop-off addresses, and contact details.
Service and booking details, such as dates and times of your booking, details of the items to be moved, property access information, special instructions, and job reference numbers.
Billing and payment information, such as invoicing details, payment method details processed through secure payment providers, and records of payments and outstanding balances.
Communication records, such as enquiries and quotations, emails, messages, and any feedback or complaints you submit to us.
Technical and usage data, such as basic information generated when you visit our website or interact with our online content, including device information, approximate location, and pages viewed, where this is collected through cookies or similar technologies in a compliant way.
How We Collect Your Data
We collect personal data in the following ways:
Directly from you when you contact us to request a quote, make a booking, or ask a question about our services.
During the performance of our services, for example when our staff attend your property or communicate with you about the details of a move.
Through our website or online enquiry forms, when you provide information to obtain pricing or service information.
From third parties where necessary, for example from comparison or marketplace platforms that you use to find removal services, or from partners who refer you to us, always in line with data protection law.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under the UK GDPR. Depending on the context, we rely on the following lawful bases:
Contract: We process personal data to take steps at your request before entering into a contract and to perform our contract with you, including arranging and delivering removal and transport services and processing payments.
Legal obligation: We process personal data to comply with legal and regulatory requirements, including tax, accounting, and record-keeping obligations.
Legitimate interests: We process personal data where it is necessary for our legitimate interests, or those of a third party, and those interests are not overridden by your rights. This includes managing our business, improving our services, handling enquiries, preventing fraud and ensuring the security of our systems and vehicles.
Consent: In limited cases we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you are free to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations, respond to your requests and manage your bookings.
To plan, schedule and complete moves and related services at the correct addresses and times.
To manage payments, invoices, refunds and accounts, and to recover debts where necessary.
To communicate with you about your booking, including confirmations, updates, service reminders and follow-up messages.
To handle questions, feedback, complaints or disputes, and to provide customer support.
To operate, manage and improve our website, services and customer experience.
To comply with our legal and regulatory obligations, including maintaining proper records.
To protect our business, staff, customers and property, for example through fraud prevention and security procedures.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, booking and invoicing records are kept for a number of years after your last interaction with us, in line with applicable limitation periods and tax laws. Enquiry records and routine correspondence may be retained for a shorter period, where they are no longer needed once the enquiry has been dealt with.
When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be associated with you.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary and lawful, including:
Service providers who act as processors and who provide services such as payment processing, customer relationship management systems, secure data storage, accounting support, or information technology and system administration services.
Professional advisers, including accountants, insurers, auditors and legal advisers, where this is necessary for the services they provide to us.
Public authorities, regulators, law enforcement bodies and courts, where we are legally required or permitted to do so, for example in the prevention and detection of crime or in the course of legal proceedings.
Any third parties to whom we may choose to sell, transfer or merge parts of our business or assets, in which case the new owners may use your personal data in the same way as set out in this Privacy Policy.
Where we use processors, we put in place appropriate contracts and safeguards requiring them to keep your data secure, to use it only in accordance with our instructions and to comply with applicable data protection laws.
International Transfers
Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or other lawful transfer mechanisms, to protect your personal data in accordance with data protection law.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training, and procedures for handling suspected data incidents. While we take reasonable steps to safeguard your data, no system can be completely secure, and you should take care when sharing information with us.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
Right of access: You can request confirmation that we process your personal data and obtain a copy of that data, together with information about how we use it.
Right to rectification: You can request correction of inaccurate personal data and completion of incomplete data.
Right to erasure: You can, in certain circumstances, request that we delete your personal data.
Right to restriction of processing: You can request that we limit the processing of your personal data in specific situations.
Right to data portability: You can request that we provide your personal data to you or to another controller in a structured, commonly used and machine-readable format, where the processing is based on consent or contract and carried out by automated means.
Right to object: You can object to certain types of processing, including processing based on legitimate interests and processing for direct marketing.
Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. In the United Kingdom this is typically the Information Commissioner's Office.
Policy Scope and Updates
This Privacy Policy applies to all Man with Van Streatham customers and prospective customers in the Streatham area who engage with our services, whether by telephone, in person, through our website or through any other channel. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. The updated version will apply from the date it is published.
Contact Regarding Privacy
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual contact channels made available to you as a Man with Van Streatham customer.
