Terms and Conditions for Man With Van Streatham

These Terms and Conditions govern the provision of removal and transport services by Man With Van Streatham, including domestic moves, item collection, furniture transport, light office relocations, and related carrying services. By making a booking, you agree to be bound by these terms. If you are booking on behalf of another person, you confirm that you have authority to accept these terms for them as well.

These conditions are intended to set clear expectations about the booking process, payment arrangements, customer responsibilities, service limitations, cancellations, liability, and compliance with applicable waste rules. They apply to every job unless we agree otherwise in writing. Any variation must be confirmed before the service begins. Nothing in these terms affects your statutory rights where they cannot legally be excluded.

For the purposes of these terms, references to ???we??�, ???us??�, and ???our??� mean the service provider trading as Man With Van Streatham. References to ???you??� and ???your??� mean the customer, hirer, or the person arranging the service. Where a move includes third-party buildings, agents, landlords, or parking authorities, you remain responsible for ensuring that the necessary permissions and access arrangements are in place.

1. Booking Process

A booking is not confirmed until we have accepted the job details and, where required, received any deposit or prepayment. The booking information must be accurate and complete, including the collection and delivery addresses, access restrictions, number and type of items, number of floors, parking conditions, and any items requiring special handling. If you provide incomplete or incorrect information, we may adjust the price, reschedule the job, or decline the service.

We reserve the right to refuse bookings that are unsafe, unlawful, or outside the scope of our service. This includes, without limitation, items that are excessively heavy without prior notice, hazardous materials, goods requiring specialist transport, or jobs that cannot reasonably be completed within the agreed vehicle capacity or crew availability. Any estimated arrival time is approximate and may be affected by traffic, weather, vehicle issues, or delays beyond our control.

2. Service Scope and Customer Obligations

Our service is a man and van style transport and carrying service. Unless expressly agreed, we do not provide dismantling, reassembly, packing, unpacking, storage, or cleaning services. If such tasks are agreed, they will be treated as additional services and may incur extra charges. You must ensure that items are ready for collection, suitably packed, and safe to move. Fragile items should be packed appropriately, and valuables should be handled separately where possible.

You are responsible for ensuring clear access to the property, including suitable parking arrangements, lift access where applicable, and any permits or permissions needed for loading or unloading. If our team has to wait, make repeated attempts, or deal with restricted access, additional charges may apply. We may also need to revise the job price if the actual work is materially different from what was described at booking.

If our operatives reasonably believe that moving an item would create a risk of injury, damage, or breach of law, they may refuse to move that item. In such cases, the rest of the service may continue where possible, but no refund will be due for the refused item unless we acted unreasonably. Your co-operation is essential to completing the service efficiently and safely.

3. Payments and Charges

Payment terms will be confirmed at the time of booking or before the service begins. We may require a deposit, advance payment, or payment in full on completion. Accepted payment methods will be communicated in advance. Unless otherwise agreed, all prices are quoted based on the information provided at the time of booking and may be subject to revision if the scope of work changes.

Additional charges may apply for waiting time, congestion, parking penalties caused by inadequate arrangements, extra labour, multiple floors without lift access, additional stops, oversized items, delays caused by the customer, or any material change to the agreed job. If we incur costs due to incorrect information or lack of access, those costs may be added to the final invoice. All quoted prices exclude unforeseen extras unless specifically stated.

Invoices must be paid on the due date stated on the invoice or booking confirmation. If payment is not received when due, we may charge interest and reasonable recovery costs to the extent permitted by law. We may suspend further work, withhold delivery, or refuse future bookings where there is an outstanding balance. Title to any goods transported is unaffected by these terms, but we may exercise any lawful lien or retention rights available to us for unpaid charges.

4. Cancellations and Amendments

You may request to cancel or amend a booking by giving us notice as early as possible. Cancellations made within the notice period stated in your booking confirmation may not attract a charge, but late cancellations, same-day cancellations, or cancellations after the team has been dispatched may incur a fee to cover time, fuel, and lost availability. Any applicable cancellation charge will be reasonable and proportionate to the work already committed.

If you wish to change the date, time, access details, or job scope, we will try to accommodate the request, but we cannot guarantee availability. Amendments may affect the price and/or the vehicle and crew required. If a change results in a materially different job, we may treat it as a new booking. If we need to cancel or reschedule due to circumstances beyond our control, we will inform you as soon as reasonably practicable and may offer an alternative date.

5. Liability and Insurance

We will carry out the service with reasonable care and skill. However, our liability is limited to the extent permitted by law. We are not responsible for loss or damage arising from inaccurate information supplied by you, inadequate packing, pre-existing defects, unsuitable access, inherent fragility of items, or circumstances outside our control. This includes items that are already damaged, poorly assembled, or unstable before collection.

While we will take reasonable steps to protect your property, you should make your own arrangements for insurance where appropriate, especially for high-value, sentimental, or fragile items. Unless we have expressly agreed otherwise in writing, we do not accept responsibility for indirect losses such as loss of earnings, missed appointments, business interruption, or consequential loss. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

If you believe damage has occurred during the service, you must notify us within a reasonable time and provide evidence where available, including photographs and a description of the item and event. Any claim may be reduced or rejected where the damage was not caused by us or where your failure to pack, declare, or secure the item contributed to the loss. We may inspect the item before making any assessment or settlement decision.

6. Waste Regulations and Disposal

Where our service includes removal of unwanted items, packaging, or household waste, you confirm that you have the legal right to dispose of those items and that they are not hazardous, prohibited, or subject to special handling requirements unless agreed in advance. We will not knowingly transport or dispose of waste in a way that breaches environmental law, licensing conditions, or duty-of-care requirements.

You are responsible for telling us whether any items are waste, recyclable materials, electrical goods, white goods, furniture, or materials requiring special treatment. If we agree to remove waste, it may be subject to separate charges for disposal, recycling, loading time, or compliance checks. We may decline any load that appears contaminated, unsafe, unlawful, or inconsistent with the information provided.

Under UK waste rules, waste must be transferred only to authorised persons and handled responsibly. By booking a service that includes disposal or clearance, you agree that all declared waste has been described honestly and that you will provide any information reasonably needed to support lawful transfer. If we suspect fly-tipping risk, illegal disposal, or misdescription of waste, we may refuse the job and report the matter where required by law. You remain responsible for any penalties resulting from false declarations or unlawful disposal instructions.

7. Delays, Force Majeure, and Access Problems

We are not liable for delay or failure to perform our obligations where this is caused by events beyond our reasonable control, including severe weather, accidents, road closures, vehicle breakdown, industrial action, government restrictions, or emergency situations. If such an event occurs, we will take reasonable steps to minimise disruption and, where appropriate, rearrange the booking.

If access is unavailable at the agreed time, if there is no one present to authorise the job, or if the move cannot proceed for reasons attributable to you, we may charge for wasted time, additional travel, or a return visit. Where keys, codes, or entry permissions are needed, it is your responsibility to ensure they are available when required. We do not accept liability for delays caused by inaccurate access information.

If conditions at either property make the job unsafe, we may pause or stop work until the risk is removed. In urgent cases, we may decide to terminate the service if continuing would endanger people, property, or lawful compliance. Any partial completion will be charged fairly based on the work completed and the costs already incurred.

8. Customer Property, Prohibited Items, and Legal Compliance

You must not ask us to carry illegal goods, stolen goods, hazardous substances, weapons, animals, or any item that we are not lawfully permitted to transport. If we discover prohibited items, we may refuse carriage, notify the relevant authorities where appropriate, and charge for time already spent. You are solely responsible for ensuring that all goods offered for transport are lawful and accurately described.

Any items of exceptional value should be declared before the move so that we can decide whether the service is suitable. We may refuse to carry certain items or may require special arrangements. You should remove cash, jewellery, sensitive documents, passports, and similar valuables before the move. We are not responsible for the contents of boxes or containers unless their contents were clearly checked and recorded by us in writing.

Nothing in these terms permits either party to act unlawfully. The service must be used in a way that complies with applicable transport, employment, health and safety, environmental, and consumer laws. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

9. Governing Law and Disputes

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If you are a consumer, you may have rights under mandatory law that apply in your place of residence, and nothing in these terms is intended to override those rights unlawfully.

We encourage customers to raise concerns promptly so that issues can be reviewed and, where appropriate, resolved informally. If a dispute arises, both parties should act reasonably and supply relevant information without unnecessary delay. Any part of a claim that relates to damage, delay, or additional charges should be supported by evidence wherever possible. Clear communication and accurate records help avoid unnecessary disagreement.

By using Man With Van Streatham services, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms form the basis of the contract between us and may be updated from time to time. The version in force at the time of booking will apply to your service unless a later change is agreed in writing.