Privacy Policy - Man With Van Streatham

This Privacy Policy explains how Man With Van Streatham collects, uses, stores, shares, and protects personal data when providing moving, delivery, and related transport services. It applies to all Man With Van Streatham customers in the area, including private individuals, landlords, tenants, and businesses that use our services. We are committed to handling personal information in a lawful, fair, and transparent way in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Man With Van Streatham is a local removals and transport service provider operating in and around Streatham. For the purposes of data protection law, we are the data controller for the personal information we collect and use in connection with our services. This means we decide how and why your data is processed, and we are responsible for ensuring that processing is done legally and securely.

2. Personal Data We Collect

We only collect data that is necessary for us to provide our services, manage bookings, communicate effectively, and meet legal obligations. The types of personal data we may collect include:

Identity data such as your name and title
Contact data such as your phone number, email address, and service address
Booking and service data including moving date, inventory details, access notes, and delivery instructions
Payment data such as billing details and transaction records
Correspondence data including enquiries, complaints, and communications with us
Technical data where relevant, such as IP address or device information if you interact with us through digital channels
Special category data only if you voluntarily provide it and it is necessary for a specific service requirement, for example accessibility-related information

We do not seek to collect unnecessary personal information. Please avoid sharing sensitive information unless it is relevant to the service and necessary for us to act on your request.

3. How We Collect Your Data

We may collect personal data directly from you when you:

request a quotation or make a booking
contact us by phone, email, text, or online enquiry form
provide instructions relating to collection, delivery, or access
make a payment or issue a refund request
leave feedback or raise a complaint

We may also receive information from third parties where necessary to deliver the service, such as estate agents, landlords, business clients, or payment providers. In each case, we only use such information where we have a valid lawful basis and where the information is relevant to the job.

4. Why We Use Your Personal Data

We use personal data for the following purposes:

to provide quotations and manage bookings
to plan, deliver, and complete removals or transport services
to communicate with you about timings, access, and service updates
to process payments and maintain financial records
to handle complaints, claims, and after-service support
to improve our operations, customer service, and service quality
to comply with legal, regulatory, tax, and insurance obligations
to protect against fraud, misuse, or unlawful activity

We only process data where it is necessary and proportionate to the purpose for which it was collected. We do not use your personal data for unrelated purposes without informing you and, where required, obtaining your consent.

5. Lawful Basis for Processing

Under the UK GDPR, we must have a lawful basis to process your personal data. Depending on the situation, we rely on one or more of the following lawful bases:

Contract ??? processing is necessary to prepare for or perform a contract with you, such as providing a moving service or issuing an invoice
Legal obligation ??? processing is necessary to comply with laws such as tax, accounting, or record-keeping requirements
Legitimate interests ??? processing is necessary for our legitimate business interests, such as managing operations, improving services, and preventing fraud, provided your rights do not override those interests
Consent ??? in limited cases, we may rely on your consent, for example where you voluntarily provide optional information or agree to receive non-essential communications

Where we rely on consent, you have the right to withdraw it at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purpose for which it was collected, and to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the data and the reason for processing.

Booking and service records may be retained for a reasonable period after completion in case of queries, disputes, or insurance matters
Financial and invoicing records may be kept for the period required by tax and accounting law
Communication records may be retained for customer service, quality control, and legal purposes
Data collected with consent is retained only for as long as the consent remains valid or until it is no longer needed

When personal data is no longer required, we take appropriate steps to delete, anonymise, or securely destroy it.

7. Sharing Your Data and Processors

We may share personal data with trusted third parties where necessary to operate our business and provide services. These third parties act as processors or, in some cases, separate controllers. We require all processors to handle data securely and in accordance with applicable data protection law.

Examples of processors may include:

Payment processors that handle card or bank transactions
IT and hosting providers that support data storage, email, and system administration
Accounting and bookkeeping providers that help manage financial records
Customer communication tools that assist with booking confirmations or service updates
Professional advisers such as legal, insurance, or tax advisers where necessary

We may also disclose data where required by law, court order, regulatory authority, or to protect our rights, property, customers, or staff. If data is transferred outside the UK or EEA, we will ensure appropriate safeguards are in place to protect it.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures may include access restrictions, secure storage, password protection, and limited internal access based on need. While we work hard to safeguard information, no method of transmission or storage is completely secure, so we encourage customers to share only the information needed for the service.

9. Your Rights

As a data subject under the UK GDPR, you have a number of rights in relation to your personal data. These include:

Right of access ??? to request a copy of the personal data we hold about you
Right to rectification ??? to ask us to correct inaccurate or incomplete information
Right to erasure ??? to request deletion of your data in certain circumstances
Right to restriction ??? to ask us to limit how we use your data in certain situations
Right to object ??? to object to processing based on legitimate interests or direct marketing
Right to data portability ??? to request that we provide your data in a structured, commonly used format where applicable
Right to withdraw consent ??? where consent is used as the lawful basis

If you wish to exercise any of these rights, we may need to verify your identity before acting on your request. We will respond within the time limits required by law unless an extension is permitted.

10. Automated Decision-Making

We do not normally use fully automated decision-making that produces legal or similarly significant effects about you. If this changes, we will update this policy and explain the logic involved, the significance of the processing, and the safeguards available to you.

11. Complaints and Data Protection Oversight

If you believe your personal data has been handled improperly, you have the right to raise a concern. We encourage you to contact us first so that we can try to resolve the issue promptly and fairly. You also have the right to lodge a complaint with the UK data protection regulator if you are unhappy with how your information has been handled.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any updated version will apply from the date it is published. We encourage customers to review this policy periodically so they remain informed about how their personal data is used.

Summary of Our Commitment

Man With Van Streatham is committed to processing customer data lawfully, fairly, and securely. We collect only the information needed to deliver services, rely on appropriate lawful bases, keep data only as long as necessary, and use trusted processors under strict data protection standards. Your privacy matters to us, and your rights are always respected.